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Survey: Belvedere-Tiburon Library patrons satisfied with services but want even more

Residents have high satisfaction with the Belvedere-Tiburon Library, including with its staff, catalog and programs, according to a community survey, but they noted they’d like to see the library further expand its offerings for all age groups, including adding cultural and musical events and more opportunities to use and explore technology.

Some 386 people weighed in on the library’s role in the community by taking the 10-minute online survey, part of the library’s effort to identify the importance of certain programs and services to residents, gauge satisfaction levels with those services, find what access and technology barriers prevent people from using the library and gauge interest levels in possible new services.

Library officials are soliciting that feedback as part of a three-year strategic plan they’re creating under the guidance of Virginia-based consultants the Ivy Group, which was awarded a $40,000 contract for the work in August. In addition to promoting the survey, which closed Nov. 5, the library and its consultant have hosted focus groups with staff and the community, including an informal brainstorming session open to the public in September, as well as a workshop with members of the Library Agency, which oversees the library, and of the Library Foundation, the library’s independent fundraising arm.

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